How can I contact your customer service?
By Email – firstname.lastname@example.org
By Phone – (336) 465-2229
Mon-Fri: 9am-5pm ET
SHOPPING AND ORDERING
Where do you source your products?
At J&S Wholesale partner directly with many of the top retailers and other suppliers in the United States. Our platform makes it easy to offer excess, open box, customer returns, and salvage inventory directly to you!
Is a resale certificate required?
Yes. Prior to shipping we must have your resale certificate or pay sales tax. If you would like to come in a shop with no certificate you will have to pay the taxes. .
What payment methods do you accept?
We accept major credit cards, PayPal, cash, and wire transfers.
How often is inventory listed?
New inventory is listed daily.
What product conditions do you offer?
Our merchandise comes in a variety of conditions. We want our buyers to be fully informed on what they’re buying before they purchase. Please read below for full explanations of the different conditions we offer.
Brand New items have never been opened, are fully functional and retail-ready. They possess all manufacturer advertised qualities and features. These items are shipped in original retail packaging, which may show signs of wear. These products can include overstock items, excess inventory, closeout merchandise and shelf pulls.
Like New items are fully functional and retail-ready although they may show cosmetic defects. They may possess multiple price tags or stickers and have come into considerable customer contact. These items may not always come with all manuals and/or supplementary accessories or parts. Like New items may or may not ship in original retail packaging, which may show signs of wear.
These products can include overstock items, closeout merchandise, floor model items, refurbished items and customer returns. Like New items have been professionally inspected by trained technicians to ensure they are fully functional.
Un-Inspected Returns are items that were returned to a retailer by a customer for a number of reasons, from functionality impacting defects to buyer remorse. Therefore, most items are in fine working order and are retail-ready while some are not fully functional. These items may also have cosmetic issues, including dents, scratches, and signs of age. Depending on the retailer’s return policy, they may show considerable signs of use and handling. These items often do not come with all manuals and/or supplementary accessories or parts. Most un-Inspected Returns ship in original retail packaging, which may show signs of wear.
Scratch & Dent items have cosmetic issues and/or functionality defects. We cannot guarantee that these items will be fully functional. These items often do not come with manuals, batteries, chargers and/or supplementary accessories. Please refer to the condition notes on the manifest for details. Scratch & Dent items may ship in non-retail packaging.
Salvage items are non-functional and/or have substantial cosmetic defects. Generally, these items either need extensive repair or are used for parts. These items rarely come with manuals, batteries, chargers and/or supplementary accessories. Please refer to the condition notes on the manifest for details. Salvage items may ship in non-retail packaging.
Original Retail represents the estimated listed price when the product was first released to market. Original Retail is estimated in accordance with standard industry practice. Original Retail is based on the condition of new, does not reflect offers of non-new conditions, and does not include offers with discounts, rebates, or other price adjustments. Original Retail may not necessarily represent prevailing offers in current marketplaces.
Total Original Retail
Total original retail represents the unit original retail value multiplied by unit quantity.
What are the dimensions of the lots?
Pallets measure approximately 48” x 40” x 42”. Multi-pallet lots may also contain non-standard or over-sized items. These items will be sealed and secured with shrink wrapping. Cases measure approximately 24” x 20” x 23”.
How much does shipping cost?
You can provide your own freight or we can get you a quote.
How are my orders shipped?
Pallets and multi-pallet lots are shipped via a third-party freight carrier. Pallets in multi-pallet lots are treated as a single shipment. Once your pallet or multi-pallet lot order is shipped, the shipping carrier will contact you to schedule delivery. You must respond before your order can be delivered. Cases are sent via ground shipping and may require a signature upon delivery.
Do you ship to residential addresses?
Yes, we ship to residential addresses. When you place an order, please just note whether or not your residence has a loading dock. Some carriers have an additional charge for residential delivery
Can I arrange my own shipping?
Yes. That is what we encourage, we can provide recommendations if needed.
When will my order ship?
Most orders ship within 1-2 business days following order confirmation and payment. Pallets and multi-pallet lots generally arrive within 4-7 business days. Cases generally arrive within 2-5 business days.
What if there is an issue with my order upon delivery? Should I refuse the order?
If there is an issue with your delivery, please contact us within 24 hours and do not refuse the order, or else refusal charges will be applied. No refunds will be issued for orders refused at delivery or for failure to schedule delivery with our third-party freight carrier. If you ordered a pallet or multi-pallet lot, please note any issues on the Bill of Lading (BOL) as well.
What should I do if any lots I receive have been tampered with or show visible damage?
If this happens, contact us within 24 hours. If you ordered a pallet or multi-pallet lot, please document these issues on the shipment BOL, as well.
REFUNDS AND DEPOSITS
What if I have an issue with the merchandise I receive?
Please contact your sales rep within 2 business days of receiving your order. We will get back to you within 1 business day with next steps. We aim to resolve all disputes efficiently and fairly.
Can I return merchandise?
We cannot offer any returns or exchanges. If you have any issues with your order, please do reach out to our sales team.
J&S Wholesale is happy to serve you! We cannot wait to hear from you!